Refund policy
Returns & Exchanges
You may return or exchange your purchase within 14 days of receiving your order.
Return Conditions
- The item must be unused and in its original condition, with the original packaging, tags, and labels intact.
- Proof of purchase (a receipt or your order number) must be provided with the item.
How to Request a Return
- Contact us via Telegram or email and include your order number and the reason for the return.
- We will agree with you on how the item should be sent back.
- Once we have received and inspected the item, your refund will be issued within 5-7 business days, using the same payment method as the original purchase.
Return Shipping
Return shipping costs are covered by the customer, except in cases where the item is defective or the error is on our side.
Defective or Incorrect Items
If your item arrives with a manufacturing defect, or if you receive a different item from the one you ordered, we will cover the shipping costs and offer you an exchange or a full refund.